Support
We're here to help you get the most out of Ultimate series plugins.
Official support channels
All Ultimate series plugins are sold through the WooCommerce Marketplace. For purchase-related issues, license management, and refunds, please use WooCommerce's support system.
WooCommerce Marketplace SupportDocumentation
Step-by-step guides, video tutorials, and troubleshooting for all Ultimate series plugins.
Technical questions
For technical questions, bug reports, or feature requests, reach out directly. We typically respond within 24 hours on business days.
Common questions
Where do I download the plugin after purchase?
Log into your WooCommerce.com account. Go to My Subscriptions, find the plugin, and click Download. You can also access updates from your WordPress dashboard once the plugin is installed and connected to your WooCommerce.com account.
How do I activate my license?
After installing the plugin, go to WooCommerce → Extensions in your WordPress admin and connect your store to your WooCommerce.com account. Your license will activate automatically.
The plugin isn't working with my theme.
Most theme conflicts are CSS-related. Check our documentation for common fixes. If the issue persists, contact us with your theme name and a screenshot.
How do I get updates?
Updates are delivered through the WordPress dashboard, just like any other plugin. Make sure your site is connected to your WooCommerce.com account to receive automatic update notifications.
Can I use the plugin on multiple sites?
License terms are set by the WooCommerce Marketplace. Check the product page for details on how many sites are included with your purchase.
Pre-sale questions
Considering a plugin and want to know if it fits your needs? Email us at [email protected] or use the form above.